IVR Software-as-a-Service by Office24By7
Engage customers at scale with a self-service IVR system used by the best brands.
- Virtual Number
- Interactive Voice Response (IVR)
- Audio Library
- Queue Management
- Routing
- Automatic Call Distribution
- Post Call Survey
- Reports and Analytics
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Interact with Customers and Route Calls Effectively
With IVR services, provide a personalized experience to customers when they reach on business number
Virtual Number
Get a cloud-based Indian virtual number – not associated with a direct telephone line – to receive calls and forward to regular numbers and destination apps. Select local, mobile, or toll-free number and buy virtual number online. Select local to convey a local business presence. Select toll-free through the best interactive voice response system and enhance brand image, avoid the cost to callers; choose also for on-premise deployments and forward calls to PRI line.
Buy virtual number online that is available in all of your preferred formats, i.e. landline, mobile, and toll-free numbers based on your location, and thus, leverage the power of IVR interactive voice response for better customer service. Transfer business calls to our PRI and start adopting one-of-its-kind solutions without disruption, using IVR system features like call transfer to attend multiple calls seamlessly.
Interactive Voice Response (IVR)
Set up a direct, single level, or multi-level IVR platform for acting as a virtual receptionist that can start answering calls round the clock, handling customers’ general queries with automated and pre-planned coherent responses, and transferring to internal teams where needed. With IVR interactive voice response system, provide call-back option during non-business hours and address customer queries when business resumes.
Audio Library
Store welcome greeting, the main menu greeting, and sub-level IVR prompts on the IVR platform. Also store other greetings such as for waiting, after-hour, voicemail, holiday closures, and many others with our IVR voice response. Upload pre-recorded custom messages or record messages on the spot after receiving a call or type in menu instructions and messages to convert them into audio files using TTS (Text to Speech) or type in menu instructions and messages by availing our IVR services.
Routing
Send calls to the right agents and better manage and respond to callers with our hosted IVR services. Our IVR system enables you to automatically route calls to an appropriate queue of agents based on location, date, and time. Also, with the help of IVR voice response, reduce human intervention and help customers reach the right departments. Never miss a call for any reason whatsoever. Avail services from the best IVR providers – Office24by7 and connect callers returning within a specified time to the same set of agents accordingly.
Queue Management
Avail our services from the best IVR service provider – Office24by7 and deal with higher volume of calls when agents are unable to take calls with queues and transferring to available agents. Get Indian virtual numbers and enhance customer experience by minimizing wait time in call queues. Minimize risk of abandoned calls, repeat attempts, and customer dissatisfaction. Distribute call workload fairly amongst agents with IVR interactive voice response system. Play personalized messages to callers in queue.
Automatic Call Distribution
With the help of the IVR system, distribute calls from a queue to a team of agents that are serving the queue based on a pre-set distribution method such as round-robin, priority, and ring-all. If agents are unavailable or unable to take calls, handle it effectively through the IVR platform. When agents leave their desks, direct calls to their mobile numbers. Also, the IVR voice response system allows you to record and track calls for better subsequent engagement within your team and customers.
Post Call Survey
Send a pre-recorded automated survey voice call with IVR system and collect callers’ information, SMS with a Short URL or Email with a Short URL to collect feedback and gauge their satisfaction with the interaction they had with the agent. Calculate agent-level score and Net Promoter Score (NPS). Act quickly on surveys rated for poor service and address unhappy customers through our interactive voice response system.
Reports and Analytics
Actionable analytics is vital for your company’s success. With our IVR system solution, reports and analytics help managers keep track of their campaigns. This helps calculate the efficiency and success of a Company. They are a great means of looking back and deciphering where your efforts are resulting in success or identify weak points, which could be improved to succeed.
Office24by7 IVR Communication Features
Our IVR system power-packed features to streamline inbound communications.
Virtual Number
Inbound communication with a single local, mobile, or toll-free number.
Multi-level IVR
Multiple layers of the IVR system offer better service to callers with no human intervention.
Scheduling or Time-based IVR
Time-based scheduling of IVR menus and messages for seamless experience.
Text-to-Speech
Create audio files with text-to-speech for boosting efficiency in your team.
Priority-based Routing
Route calls to the agents or teams based on priority and other parameter.
In-Queue Count Message
Inform callers of their position in the waiting queue to keep them engaged.
Automatic Call Distribution
Distribute calls based on telephone numbers and IVR options among agents.
Ring All or Simultaneous Distribution
Ring all available agents simultaneously and assign to whoever picks up first.
Survey Voicemail
Integrate surveys with voicemail andrecord their feedback without typing.
Dashboards
Monitor campaigns and agents in real time with our intuitive dashboards.
Call Forwarding
Forward calls to desired numbers and destination apps with existing numbers.
Programmable Extensions
Forward calls to pre-programmed extensions as per callers’ DTMF inputs.
Audio File Upload
Upload .MP3 or .WAV files to streamline the working with IVR for agents.
Time or Schedule-based Routing
Route calls based various factors such as agents’ status and working hours.
Sticky Agent
Route calls of a customer to agents that have previously spoken with them.
Music on Hold (MOH)
Play pre-set music to callers on hold and improve CX by multiple folds.
Fixed or Linear Order Distribution
Distribute calls in a preset order or sequence until someone picks up.
Agent Talk Time-based Distribution
Distribute the calls among the agents with fewer calls and drive efficiency.
Survey SMS with Short URL
Send an SMS with short URL linking to survey form and track the response.
Reports
Empower managers to measure and improve the performance of your agents.
Welcome or Greeting Message
Set welcome or greeting message and change it anytime as per convenience.
Voicemail Integration
Callers can leave voicemails that can be retrieved later by your agents.
Recording Calls
Record calls between agents and customers for insights and compliance.
Skills-based or Weighted Order Routing
Route calls based on agents’ weighted scores on language and skills factors.
Wait Time-based Distribution
Route on-hold calls based on wait time and manage callers’ time efficiently.
Custom Audio as MOH
Engage waiting callers with pre-set audio message on products or services
Round Robin Distribution
Sent new calls to next available agent in the loop for even distribution.
Survey Voice Call with IVR
Gather feedback with responses such as ‘YES’ or ‘NO’ using phone keypad.
Survey Missed Call
Send SMS and ask callers to give a missed call to register their feedback.
Use-Case Scenarios
Leverage a bleeding-edge IVR system and streamline your operations.
Virtual Receptionist
Inbound Call Center
Blended Call Center
Voice Broadcasting
Virtual Receptionist
Deploy a smart call attending IVR platform to help you with handling calls from your customers. Built with the best-in-class technology, IVR system software by Office24by7 is a one of its kind offering for brands.
For brands that are looking to streamline their call answering, we have left no stone unturned to ensure great customer satisfaction and lower costs. From IVR greeting to call recording, it’s all easy to use – the best IVR system!
Inbound Call Center
Implement our suite of IVR system software and telephony system to create an efficient telephony system for catering to calls and requests from your customers. Use our IVR service features like click-to-call and missed call service to serve your customers well.
Save loads of cash that is normally spent as set-up costs and maintenance. With IVR service provider – Office24by7, you get access to a full-fledged inbound call center, designed and tailor-made for you!
Blended Call Center
By using the best-in-class tools and IVR system software provided by Office24by7, you can streamline your call operations in a very efficient manner. With an interactive voice response system, manage outbound calls to perfection by using the industry-best routing features and call distribution capabilities.
With Office24by7, you are able to use technology and minimize the idle time for your agents across the floor. Never worry about interoperability anymore, it’s all covered in our IVR system!
Voice Broadcasting
With our industry-best IVR services and software, we help you to master voice broadcasting and make the most out of it. By using IVR telephony, you can add a new dimension to your engagement with customers from various demographics.
Gathering feedback from customers with surveys is also hassle-free. As we improve the routing and distribution of calls for your agents, you can focus on reaching the next level by accessing our IVR services.
